Head Therapist

Job Description

Key Responsibilities

Operations & Team Management

Oversee daily spa operations, ensuring compliance with company policies and service standards.

Maintain professionalism, appearance, and high-quality service across all spa functions.

Train, supervise, and support spa therapists and staff, ensuring consistent performance and guest satisfaction.

Promote effective communication within the team and with other departments.

Support the implementation of spa and wellness initiatives and ensure smooth execution.

Administrative & Financial Duties

Manage inventory, payroll, and expense control to meet financial goals.

Prepare reports on productivity, product consumption, and financial performance.

Support sales growth by setting retail and treatment targets, training staff on upselling, and developing promotional activities with the Spa Director.

Guest Experience & Quality Control

Ensure exceptional guest experiences by maintaining facility standards and service quality.

Anticipate guest needs, manage VIP arrivals, and handle feedback or complaints professionally.

Conduct regular quality checks and ensure guest confidentiality at all times.

Continuously evaluate service delivery to enhance satisfaction and ratings.

Qualifications & Skills

Diploma or certification in Spa Therapy / Massage Therapy / Beauty Therapy.

Minimum 3–5 years of spa experience, including at least 1–2 years in a supervisory role.

Strong leadership, communication, and organizational skills.

Deep knowledge of spa treatments, techniques, and hygiene standards.

Customer-focused mindset with a passion for wellness and service excellence.

#J-18808-Ljbffr