Guest Service Officer - Front Office

Guest Service Officer - Front Office

Organization : Hyatt Regency Doha

Summary

About Hyatt Regency Oryx Doha : Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide. The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm‑fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through a stress‑free environment designed for productivity and peace of mind with the tools to stay connected and energized.

About the role

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer‑tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive signature experiences, making our guests’ stay free from stress and filled with success. As Guest Service Officer – Front Office you will be creating a welcoming experience for our guests through helpful and exceptional service : greeting the guests when they arrive at the hotel, assisting them with registration, processing payments and responding to the guests’ inquiries. In this position you will be proactively resolving service‑related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.

Responsibilities

• Greet guests upon arrival at the hotel.
• Assist guests with registration process.
• Process payments and manage financial transactions.
• Respond to guests’ inquiries and provide information.
• Proactively resolve service‑related concerns and follow up accordingly.

Qualifications

What we are offering

Seniority level

Employment type

Job function

Industries

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