Reservations Manager

We are seeking a highly skilled and motivated Reservations Manager to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our hospitality management team you will oversee the reservations department ensuring exceptional customer service and maximizing revenue through effective inventory management.

• Lead and manage the reservations team providing guidance training and support to ensure optimal performance
• Develop and implement strategies to maximize room occupancy and revenue
• Collaborate with sales marketing and revenue management teams to create and execute promotional packages and special offers
• Monitor and analyze reservation trends adjusting strategies as needed to meet business objectives
• Ensure accurate and timely processing of all reservations including individual group and corporate bookings
• Handle complex reservation inquiries changes and cancellations with a focus on customer satisfaction
• Manage inventory across various distribution channels including the hotels website OTAs and GDS
• Generate and analyze reports on reservations occupancy and revenue performance
• Resolve customer complaints and issues related to reservations promptly and professionally
• Stay updated on industry trends and best practices in reservations management
• Implement and maintain standard operating procedures for the reservations department
• Ensure compliance with all relevant policies procedures and regulations

Qualifications

Additional Information

Your team and working environment :

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Remote Work : No

Employment Type : Fulltime

Key Skills

Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

Experience : years

Vacancy : 1

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