Housekeeping Manager

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Summary

The Housekeeping Manager, reporting directly to Executive Housekeeper, is responsible for the hotel’s commercial, quality and people performance in the Housekeeping department. The incumbent will combine strategic thought and planning to enhance the growth and profitability of the department.

The Housekeeping Manager will ensure the delivery of key business objectives subject to budget and annual targets : departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health & Safety audit compliance.

Key Responsibilities

• Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.
• Ensures 100% compliance with brand standards.
• Manages payroll, linen and other departmental costs in accordance with business demand and departmental budget.
• Carries out monthly linen inventory.
• Continuously evolves and improves departmental SOPs and productivity.
• Schedules routine inspections of all housekeeping areas (rooms and public) with Housekeeping Supervisors.
• Supervises outside contractors to ensure contractual compliance.
• Ensures service standards are consistently reviewed and monitored, compliant with Wyndham brand and third‑party inspection standards.
• Ensures departmental health and safety compliance.
• Maintains appropriate standards for dress, hygiene, uniforms, appearance and conduct of the housekeeping team.
• Is responsible for all flower arrangements placed in public areas and rooms.
• Ensures that all daily VIP rooms, special request rooms and long‑stay guest rooms are inspected personally.
• Implements assigned tasks during emergencies such as fire, power failure and natural disasters.
• Liaises with the hotel’s contracted company for pest control to ensure an effective program is in place.
• Ensures all guests and internal stakeholders receive prompt and courteous service.
• Inspects guest and public areas regularly to ensure furnishings, facilities and equipment are clean and well maintained.
• Manages spring‑cleaning schedules and tracks all machinery linked to Housekeeping / Laundry.
• Recommends maintenance of furnishings, facilities and equipment.
• Informs other departments (Engineering, Front Office, Food & Beverage) of housekeeping matters that concern them, maintaining open communication with Department Heads and Operations leadership.
• Provides effective people leadership, including recruitment, onboarding, engagement, coaching, training and performance management, in conjunction with HR.
• Conducts or chairs regular communication meetings with the team and participates in relevant business meetings.
• Acts as a role model for the Count On Me Service culture.

Key Competencies

Background

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