CRM Executive

Customer Relationship Management CRM Manage and maintain the companys CRM system ensuring customer data is accurate uptodate and wellorganized Segment customer data to enable personalized and targeted marketing campaigns Implement strategies to improve customer retention loyalty and engagement Respond to customer inquiries complaints and requests in a timely and professional manner through various communication channels email phone social media Ecommerce Inquiries Handle ecommerce inquiries ensuring a seamless customer experience Provide product information resolve order issues and offer postsale support Work closely with the sales and logistics teams to ensure smooth order fulfillment Monitor customer feedback and implement improvements based on insights Monthly Reports Generate detailed CRM reports including customer acquisition retention and engagement metrics Analyze customer data to identify trends preferences and areas for improvement Prepare monthly performance reports for senior management to support decisionmaking CMS Handling Update and manage website content using the companys CMS Ensure content is accurate uptodate and optimized for customer engagement Collaborate with the marketing team to upload promotional materials product updates and banners Troubleshoot and resolve any CMSrelated issues to ensure a smooth user experience Data Analysis Insights Track and analyze customer behavior preferences and interactions across different platforms Use insights to refine marketing strategies and improve customer experience Provide actionable recommendations to enhance ecommerce sales and overall customer satisfaction Collaboration with Sales and Marketing Teams Work closely with the sales and marketing departments to align CRM efforts with business objectives Support the execution of marketing campaigns through CRM data and customer segmentation