CRM Executive

Ensure all the data entered on the database system is correct and precise Update Customer Information Contact customers and Companies Update our DMS and project sheet daily Create and follow all the data through Kerridge CRM LMS LMT Monitor all Customers Inquiries from different channels Web social media Landline Monitor Our daily Survey to ensure that our client s satisfaction Provide a daily Digital Leads Report To keep a diary of press communications activity Provide a Monthly Digital Monitoring Report Attend to customers contacts Inbound Outbound and resolve inquiries issues and complaints Maintain high level of customer satisfaction and promoted company reputation by ensuring complaints received are logged in system followed up customer notified and provide updates on resolution Educates and directs customers to appropriate channels to enhance customer convenience Handle average of 100 Call per day