Professional Services Engineer

We are currently seeking a Professional Services Engineer / Storage Field Engineer. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. DDN's A3I solutions are transforming the landscape of AI infrastructure. The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments. DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Summary : This field role requires you to be responsible for implementing Storage Solution on site for your Customers and one site / remote support to customers in the Region. You will be partnering with the Global Technical Support team and the Region Subject Matter Experts to help resolve technical problems.

Responsibilities

• Install, optimize DDN’s High-Performance Storage “EXAScaler” solutions (powered by Lustre File System) for Prospects and Customers in the region.
• Train Partner and End-User on the EXAScaler Solution that has been deployed.
• Benchmark the said EXAScaler Storage Solution with industry-standard HPC I / O tools such as FIO, IOR, IOZONE, MDT and across the Cluster of HPC / Ai CPU-GPU Compute Nodes.
• Troubleshoot, when necessary, I / O errors at the file level and at the block level.
• The applicant will be interacting with several DDN Departments like Presales, Global Education, L1 / L2 Support and Storage / Parallel File System Subject Matter Experts based in the Field.
• The applicant will also engage End-User and when necessary, Partners and Industry Representatives (such as Servers Manufacturers, GPU Vendors, etc.).
• Applicants will receive technical training from DDN Storage experts.
• Provide post-implementation support for customers to solve technical issues on storage hardware and software products.
• Develop innovative, customized solutions to meet customers’ business needs.
• Clearly communicate complex technical topics to the varied knowledge levels of external customers.
• Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.
• Develop positive and trustworthy relationships with customers.
• Collaborate with sales and engineering teams for problem resolution.
• Share best practices with Technical Support Center staff and learn about new technologies and storage applications.
• Create new knowledge base articles to share information with Subject Matter Experts from other Regions and also with the Global Technical Support Center.
• Review open tickets for the customers in the Region for the fastest resolution and ensure customers get regular updates regarding case status.
• Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
• Escalate cases to other more senior Technical Support Engineers when problem is too complex or falls out of area of expertise.

Qualifications

Company Values

DataDirect Networks, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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