Chief Technology Officer

Job Details

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Key Relationships

Internal : Executive Management, SBU heads, HOD’s

Duties and Responsibilities

Operational Management

• Oversee all aspects of IT department operations including IT infrastructure, communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance
• Manage the day‑to‑day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
• Maintain overall security of Artan’s network, systems and data
• Own strict controls on data / system backups and recoverability
• Manage staff members in their daily activities and support business projects
• Develop and manage relationships with vendors to support staff growth and systems support
• Manage overall capacity utilization of server / hardware environment ensuring it is optimised to meet Artan’s business requirements
• Undertake risk assessments of hardware and software for both internal and external business clients
• Oversee outsourced software development relationships, development and delivery
• Ensure a proactive approach in staying up to date on current projects, pipeline projects, operational issues, industry technology trends and applicability of software / hardware solutions

Strategy and Planning

Team Management

Skills

Qualifications

Experience

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