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Chief Technology Officer
Chief Technology OfficerArtan Holding • Doha, Ad-Dawhah, Qatar
Chief Technology Officer

Chief Technology Officer

Artan Holding • Doha, Ad-Dawhah, Qatar
1 day ago
Job description

Job Details

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Key Relationships

Internal : Executive Management, SBU heads, HOD’s

Duties and Responsibilities

Operational Management

  • Oversee all aspects of IT department operations including IT infrastructure, communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance
  • Manage the day‑to‑day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management
  • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
  • Maintain overall security of Artan’s network, systems and data
  • Own strict controls on data / system backups and recoverability
  • Manage staff members in their daily activities and support business projects
  • Develop and manage relationships with vendors to support staff growth and systems support
  • Manage overall capacity utilization of server / hardware environment ensuring it is optimised to meet Artan’s business requirements
  • Undertake risk assessments of hardware and software for both internal and external business clients
  • Oversee outsourced software development relationships, development and delivery
  • Ensure a proactive approach in staying up to date on current projects, pipeline projects, operational issues, industry technology trends and applicability of software / hardware solutions

Strategy and Planning

  • Contribute to the development of IT departmental strategies to align with the overall business strategy
  • Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc
  • Develop and implement data retention standards, and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity)
  • Develop, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance
  • Establish and implement best‑practice standards as well as departmental policies and procedures
  • Take overall responsibility for strategic planning for system upgrades
  • Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop and laptop equipment

    • Team Management

  • The incumbent oversees the quality of work and productivity of the team members and provides guidance and direction wherever necessary.
  • Any additional tasks, duties and responsibilities that may be added from time to time as relevant to business requirements.

    • Skills

  • Significant experience in managing IT projects from inception to delivery in a web development or systems management environment.
  • Exceptional hands‑on experience with software development or systems management.
  • Large awareness of current technology and a passion to seek more information for upcoming technologies.
  • Documented working experience with Microsoft Windows environments, including MS‑SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
  • Experience with Microsoft Windows configuration, installation, maintenance, support and troubleshooting of TCP / IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of Cisco network hardware, Citrix Virtualization, client / server technology and intranets.
  • Experience managing or developing open‑source software.
  • Strong communication skills with the ability to explain technical issues to non‑technical colleagues; creative, with initiative and drive.
  • Proactive approach and team‑player attitude.
  • Strong written, oral and interpersonal communication skills.

    • Qualifications

  • Bachelor’s degree in Computer Science, Information Technology or equivalent (essential).
  • Master’s degree in the above fields (preferred).
  • Certifications in Microsoft / Citrix technologies (required).
  • ITIL or PMI certification (preferred).

    • Experience

  • Minimum 15 years’ experience in technical operations, strategy and planning management.
  • Experience with Microsoft Windows environments, including MS‑SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
  • Experience with Microsoft Windows configuration, installation, maintenance, support and troubleshooting of TCP / IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, Cisco network hardware, Citrix Virtualization, client / server technology and intranets.
  • Experience managing or developing open‑source software.
  • Significant experience in managing IT projects from inception to delivery in a web development or systems management environment.

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    Technology • Doha, Ad-Dawhah, Qatar