Service Coordinator - Electronics | Retail | DOMASCO | Qatar

Overview Of The Role

The Service Center Coordinator plays a vital role in ensuring the smooth operation of service activities for home appliances and air-conditioning products, contributing to customer satisfaction and service team efficiency. This position requires strong organizational skills to manage service schedules and appointments, ensuring timely delivery and optimum service quality. The coordinator communicates with customers to understand their needs, provides regular updates regarding service processes, dispatches technicians, manages service records, monitors quality standards, and produces performance reports. Administrative duties include cash handling and supporting the service team in resolving inquiries and concerns.

Job Requisition ID : What You Will Do

Service Coordination

• Schedule and manage service appointments to ensure timely and efficient delivery.
• Interact with customers to understand service needs and provide regular updates.
• Assign technicians for field service and in-house repairs.
• Maintain accurate records of service requests, work orders, and customer interactions.
• Ensure service quality meets company standards and customer expectations.
• Generate reports on service performance, customer feedback, and operational issues.

Administrative Support

Required Skills To Be Successful

What Qualifies You For The Role

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply” : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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