Service Coordinator - Electronics | Retail | DOMASCO | Qatar

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions : automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The organization’s entrepreneurship and relentless customer focus enable it to grow and expand, responding to the changing needs of its customers within the societies in which it operates.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the role

The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team.

What you will do :

• Service Coordination : Schedule and manage service appointments to ensure timely and efficient delivery.
• Customer Communication : Interact with customers to understand service needs and provide regular updates.
• Technician Dispatch : Assign technicians for field service and in-house repairs.
• Record Management : Maintain accurate records of service requests, work orders, and customer interactions.
• Quality Monitoring : Ensure service quality meets company standards and customer expectations.
• Reporting : Generate reports on service performance, customer feedback, and operational issues.
• Administrative Support : Assist the service team with inquiries and resolve service-related concerns.
• Cash Handling : Manage petty cash and oversee customer cash collections.

Required Skills to be successful :

What equips you for the role :

We’re here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply” : Please read the job description carefully to confidently demonstrate why this opportunity is right for you, and take the time to craft a well-written, personalized CV to boost your visibility. Our global Talent Acquisition team members are assigned to specific businesses to ensure the best matches between talent and opportunities. We consider not only the requisite skills and behaviors but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we aim to be available throughout the application process. We review and respond to every application whenever possible.

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