Manager – Integrated Product and Service Communications

Manager – Integrated Product and Service Communications

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The Manager – Integrated Product and Service Communications plays an important role in shaping how product and service messaging is shared both internally and externally. This role is responsible for creating clear, consistent communication that supports product launches, service enhancements, and innovation across the passenger experience. Working closely with cross-functional teams, the manager ensures that messaging is aligned, impactful, and reflects the organisation’s brand voice.

Key Responsibilities

• Messaging Strategy : Develop and lead communications that explain the vision, features, and benefits of new products and services
• Content Creation : Write, edit, and review clear and engaging messaging for various channels, including internal briefings, executive presentations, and marketing materials
• Stakeholder Alignment : Collaborate with design, product, and service teams to make sure communications are accurate, timely, and unified
• Launch Support : Plan messaging and rollout materials for product and service launches across different departments
• Brand Consistency : Ensure all communications reflect the brand’s tone, values, and passenger experience goals
• Communication Materials : Develop talking points, FAQ, and reference documents to support leadership and frontline teams

Skills

Qualification

Job ID : VG

Seniority level

Employment type

Job function

Industries

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