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Commercial B2B partnerships/sales
Commercial B2B partnerships/salesECCO Gulf Majorel Qatar • Doha, Doha, Qatar
Commercial B2B partnerships / sales

Commercial B2B partnerships / sales

ECCO Gulf Majorel Qatar • Doha, Doha, Qatar
10 منذ أيام
نوع الوظيفة
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الوصف الوظيفي

Commercial B2B partnerships / sales

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  • Full Time
  • With Professional Experience

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We’re hiring at our location in Doha

Commercial B2B partnerships / sales

A commercial B2B partnerships / sales role focused on acquiring, upgrading, and activating merchant offers for GRSIA retirees. The Specialist is a field negotiator and enablement lead : they source and re-negotiate better discounts and value-adds, secure signatures, train merchant staff, and take offers live (QR / voucher / API) with first-week hyper care.

Contract : Fixed term (3 months)

Work mode : Hybrid — phone / Teams blocks + on-site merchant visits across Qatar

Reports to : Program Project Lead – Retiree Discounts (GRSIA)

Role Purpose

Own the end-to-end merchant journey from outreach and negotiation to training, go-live enablement, and early performance stabilization. Success = deeper discounts, stronger value-adds, and live redemption readiness (QR, voucher, POS / API where applicable).

Key Outcomes & KPIs

  • Negotiation uplift : Improve existing / renewed offers vs. baseline (target uplift % set by tier policy).
  • Minimum discount compliance : ≥ X% of merchants meet the approved tier bands (A / B / C thresholds).
  • Value-adds secured : Free add-ons (e.g., upgrades, free delivery, bundle perks) on ≥ Y% of signed offers.
  • Activation : ≥ Z% of merchants live with QR ; voucher fallback enabled; POS / API where available.
  • Readiness & adoption : ≥ 2 trained users per merchant; first real redemption within 7 days of publish.
  • Cycle time : Lead → signed → live within agreed SLA (e.g., ≤ 14–21 days median).
  • Data quality : 100% clean intake packages and CRM logging; zero PII incidents.
  • Targets (X / Y / Z) to be confirmed in the program OKRs and tier policy.

    Responsibilities

    A) Pipeline & Outreach

  • Prioritize merchants by tier and geography ; plan efficient daily routes.
  • Run the 3-touch sequence : email / WhatsApp → phone → schedule Teams / visit.
  • Log every touch and status in CRM; maintain a visible weekly pipeline.
  • B) Negotiation & Offer Optimization (focus area)

  • Present the standard tier menu (A / B / C) and negotiate deeper discounts and compelling value-adds.
  • Aim for uplift vs. current offer and compliance with minimum tier thresholds (as per policy).
  • Handle objections with structured concessions (e.g., blackout dates, caps) while preserving pensioner value.
  • Secure bilingual addendum (AR / EN) e-signature with minimal redlines; verify signer authority.
  • Drive upgrade paths (e.g., A→A+ by adding weekday boosts / pension day super-discount / bundle).
  • Close on technical redemption options : QR as default; voucher codes as fallback; POS / API where feasible.
  • Document the “before vs. after” terms for reporting (discount depth, value-adds, exclusions, caps).
  • C) Content Collection & Handover

  • Collect complete content pack (logo, promo image, branch list / locations, contacts, AR / EN descriptions).
  • Submit structured intake the same day to Content Ops; resolve gaps within ٤٨ hours.
  • D) Orientation & Training (Enablement)

  • Deliver 1 : 1 or small-group training (on-site / Teams) : portal roles, updating offers, support channels.
  • Demonstrate QR scan flow , device readiness, connectivity, and voucher fallback steps.
  • Ensure ≥ 2 trained users (store manager + backup); share Quick-Start (AR / EN) and recording.
  • E) Go-Live Materials & Brand Compliance

  • Confirm in-store signage / QR standee / digital banner (as applicable) and correct brand usage.
  • Capture photo proof per branch; verify branch mapping in the portal and coordinate fixes.
  • F) Activation, Testing & Hypercare

  • Run test scans on staging / live; log success events.
  • Confirm first real redemption within 7 days ; monitor errors and raise tickets.
  • Provide first-week hypercare (daily check-ins) before handing off to Support.
  • G) Reporting

  • Daily updates (status, next action, risks) and clean data.
  • Weekly summary : signed count, discount uplift vs. baseline, value-adds %, trained users, asset compliance, issues, cycle time .
  • H) Cross-Team Coordination

  • Work with Content Ops / QA (48-hour publish SLA), Legal (≤48h turnarounds), and Platform Admin (accounts, QR tests).
  • Escalate blockers within 24–48 hours with clear context and options.
  • Candidate Profile

    Experience

  • 5+ years B2B sales / partnerships (field or inside). Merchant enablement / training a plus.
  • Government / SME / retail ecosystem exposure preferred.
  • Skills

  • Negotiation & objection handling , stakeholder management, clear Arabic copywriting.
  • Trainer mindset; operational discipline (checklists, photos, assets); basic data / CRM hygiene.
  • Languages

  • Arabic (fluent); English (working level).
  • Other

  • Valid Qatar driving license; own car.
  • High integrity with public-sector data handling.
  • Compliance & Ethics

  • Adhere to GRSIA policies (data privacy, anti-bribery, conflict of interest).
  • No personal incentives from merchants; gifts handled per policy.
  • Use approved channels for data transfer; no personal device storage of PII .
  • Apply now

    A big team is looking forward to you. Apply here!

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