Outlet Manager

Overview An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Responsibilities

Operations Management :

Manage day-to-day outlet operations, including opening / closing procedures.

Team Leadership :

Supervise and train staff to deliver excellent customer service. Create staff schedules and manage performance evaluations.

Customer Service :

Address customer concerns promptly and professionally. Maintain a welcoming environment to enhance the customer experience.

Sales and Revenue :

Drive sales to meet or exceed targets. Implement promotions and upsell products / services.

Compliance and Reporting :

Ensure adherence to safety, hygiene, and company policies. Prepare daily / weekly reports on sales, expenses, and staff performance.

Qualifications

Bachelor’s degree in business, hospitality, or related field (preferred).

2-5 years of experience in hospitality managerial role.

Strong leadership, communication, and organizational skills.

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