Assistant Reservations Manager

Company Description "Why work for Banyan Tree Doha?"

Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.

Job Description We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.

Responsibilities

Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies

Manage and coordinate individual and group reservations, maximizing revenue opportunities

Develop and implement strategies to improve reservation processes and guest satisfaction

Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment

Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making

Collaborate with other departments to ensure seamless guest experiences from booking to check-out

Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently

Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution

Conduct regular team meetings to share updates, address challenges, and recognize achievements

Stay updated on industry trends, competitor offerings, and best practices in reservation management

Qualifications

Previous leadership experience in a similar role within the hospitality industry

Proven experience with Property Management Systems and reservation software

Strong knowledge of reservation procedures and revenue management principles

Excellent verbal and written communication skills, with a focus on customer service

Demonstrated ability to guide, coach, and motivate team members

Proficiency in Microsoft Office Suite and other relevant software applications

Bachelor's degree in Hospitality Management or related field preferred

Strong problem-solving and decision-making skills

Ability to work flexible hours, including weekends and holidays, as required

Detail-oriented with excellent organizational and multitasking abilities

Adaptability to changing priorities and ability to work well under pressure

Fluency in English; knowledge of additional languages is a plus

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