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Food & Beverage Operations Manager

Food & Beverage Operations Manager

Raffles Hotels & ResortsDoha, Ad-Dawhah, Qatar
منذ أكثر من 30 يومًا
الوصف الوظيفي

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Job Description

Job Summary

The Food & Beverage Operations Manager is responsible for leading and overseeing the daily operations of all F&B outlets at Raffles & Fairmont Doha. This role ensures the highest level of guest satisfaction, operational efficiency, financial performance, and team development. With a commitment to luxury hospitality, innovation, and service excellence, the F&B Operations Manager supports the strategic direction of the Food & Beverage division and ensures alignment with the brand standards of both Raffles and Fairmont.

Key Responsibilities

Operational Leadership

  • Supervise the day-to-day operations of all F&B venues including restaurants, bars, lounges, and in-room dining.
  • Maintain consistency in quality, service delivery, and guest experience across all touchpoints.
  • Collaborate with the Chefs and Restaurant Managers to ensure smooth coordination between kitchen and service operations.
  • Monitor service standards and implement improvement plans where needed.

Financial Management

  • Drive revenue growth through upselling, promotions, and cost control initiatives.
  • Support in the development and execution of the F&B budget, forecasting, and performance analysis.
  • Optimize labor productivity and manage departmental expenditures in line with forecasts.
  • Team Management & Development

  • Lead, train, and mentor a multicultural and dynamic F&B team.
  • Promote a positive, respectful, and inclusive work culture in line with company values.
  • Conduct regular performance reviews and support professional development plans.
  • Ensure adequate staffing levels and succession planning across outlets.
  • Guest Experience & Service Excellence

  • Uphold and enhance service excellence in line with Forbes and LQA standards.
  • Resolve guest complaints promptly and professionally, ensuring total satisfaction.
  • Implement and support guest feedback systems and monitor trends.
  • Strategic Collaboration

  • Work closely with the Assistant Director of F&B to execute departmental strategies and goals.
  • Participate in F&B innovation projects, menu planning, and promotional initiatives.
  • Liaise with Marketing and Events teams to develop seasonal campaigns and activations.
  • Compliance & Safety

  • Ensure compliance with local health and safety regulations, HACCP standards, and corporate policies.
  • Uphold brand, legal, and ethical standards in all F&B operations.
  • Qualifications

  • Bachelor’s degree in Hospitality Management or related field
  • Minimum 5 years of progressive F&B leadership experience in luxury hotel / s and / or resort / s; GCC experience preferred
  • Experience in high volume F&B operations and management
  • Proven financial acumen and experience with P&L management
  • Exceptional interpersonal, leadership, and communication skills
  • Proficiency in English; additional languages are a plus
  • Familiarity with relevant F&B POS and management systems
  • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Manager • Doha, Ad-Dawhah, Qatar

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