Hostess Restaurant

Responsibilities Ensure proper collection of guest preferences, communicate to the team and guest relations department.

Strive to build food & beverage data base for the restaurant by collecting business card from all dinners.

Acknowledge guest all the time however busy or not and anticipate their needs.

Be present at the restaurant / outlet entrance and ensure proper grooming all times.

Welcome guest with a smile, reconfirm reservation and seating, escort guest to the table as required.

Offer menus, advise guest on non available items, take orders and communicate any special request.

Maintain complete knowledge of all products sold in the restaurant.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Maintain complete knowledge and comply with all departmental policies / service procedures.

Maintain knowledge of special items in each Special event.

Ensure all cashiering procedures are processed in compliance with accounting standards.

Check and ensure that all sales counters / show case are full and in good condition according to Gourmet shop procedures.

Complete opening side duties :

Micros and manuals checks procedures

VIPS in the restaurant

Monitor and maintain cleanliness of area.

Refill non-alcoholic beverages according to procedures.

Anticipate guests needs, respond promptly and acknowledge all guests, however busy, whatever time of day.

Maintain positive guest relations at all times.

Be familiar with Restaurant services / features and local attractions / activities to respond to guest inquiries accurately.

Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.

Complete closing duties as assigned :

Properly store all reusable goods.

Restock items for next service.

Transport all dirty linen to Laundry.

Secure all supplies at shift end.

Leave duty after reporting to supervisor.

Answer outlet phone within 3-rings, using correct verbiage as per telephone etiquette.

Monitor guests comments / feedback record and pass on to Restaurant Manager.

Maintain reservations book and keep clean and organized at all times.

Successful completion of the training / certification process.

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