Information Technology Technical Support

Information Technology Technical Support

Responsibilities and qualifications for the role : Respond to end users service calls / requests in a timely manner. Install, configure, diagnose and troubleshoot issues related to end user hardware equipment (PCs, Workstations, MAC, Laptop, Printers, Scanners, Photocopies, IP Telephony, Mobile Devices : Blackberry, iPhone, iPad) and software. Setup, configure and maintain user and functional accounts, distribution groups and handle password issues. Prepare reports about technical problems and general items relevant to the job and submit to superiors. Experience in Shavlik patching tool. Experience in VB-Scripting and PowerShell scripting. Research for new technology and solutions that can be applied in beIN Sport to improve our level of support and research the marketplace for the best IT equipment. Coach and train new employees within the section. Manage / assist in projects related to IT Client Services section. Provide technical support services to cover inside and outside the country. Contact third-party vendors for hardware / software maintenance and material requisition. Information Technology Technical Support - Qualifications

Certification in Cisco is preferred. Minimum 5 years professional experience in IT domain, hardware, software, and troubleshooting or related fields is preferred.

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