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Hotel Representative cum Tour Guide
Hotel Representative cum Tour GuideDesert Gate Tourism • Qatar
Hotel Representative cum Tour Guide

Hotel Representative cum Tour Guide

Desert Gate Tourism • Qatar
منذ أكثر من 30 يومًا
الوصف الوظيفي

Join to apply for the Hotel Representative cum Tour Guide role at Desert Gate Tourism .

Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

QAR90,000.00 / yr - QAR114,000.00 / yr

Responsibilities

  • Hotel Representative

Welcome guests at the airport and provide a warm first impression.

  • Assist with luggage coordination and give an overview of the itinerary.
  • Escort guests to transportation and ensure a seamless transition.
  • Handle check‑in through liaison with hotel reception.
  • Provide key cards, welcome packs, and itinerary details.
  • Address room preferences, special requests, and dietary needs.
  • Answer guest inquiries about services, excursions, and local attractions.
  • Process payment collections for excursions, issue receipts, and handle cash / card transactions securely.
  • Update the CRM with arrivals, departures, feedback, and any adjustments.
  • Resolve complaints courteously, escalating when necessary.
  • Tour Guide

    • Lead groups on guided tours to Qatari attractions.

  • Ensure safety, smooth transitions, and adherence to schedules.
  • Provide engaging commentary on history, culture, and significance of sites.
  • Stay updated on new attractions, events, and tourism developments.
  • Answer questions accurately, adapting explanations to audience interests.
  • Monitor safety, give clear instructions on customs and regulations, and handle emergencies calmly.
  • Conduct risk assessments and ensure compliance with safety guidelines.
  • Engage guests interactively through storytelling and fun facts.
  • Offer personalized recommendations for additional experiences.
  • Promote optional excursions, packages, and upgrades to enhance guest experience.
  • Collaborate with sales and marketing teams to share insights on preferences.
  • Coordinate with drivers, transport providers, attraction operators, and vendors for seamless service delivery.

    • Ideal Profile

  • High school diploma or equivalent; additional training in tourism or hospitality is a plus.
  • Valid Qatari Tour Guide License (advantage).
  • Valid Qatari driving licence (or international licence convertible under RTA scheme).

    • Experience & Skills

  • Experience in customer‑service roles within tourism / hospitality sectors. Guiding experience preferred.
  • Excellent verbal and written communication; focus on customer service.
  • Fluent in English and Romanian.
  • Problem‑solving and conflict resolution skills.
  • In‑depth knowledge of Qatari tourist attractions preferred.
  • Sales focus and ability to handle payments and CRM updates efficiently.

    • What's on Offer?

  • Work alongside and learn from best‑in‑class talent.
  • Attractive salary and benefits.
  • Opportunity within a company with a solid performance track record.

    • Seniority level

  • Entry level

    • Employment type

  • Full‑time

    • Job function

  • Management and Manufacturing

    • Industries

  • Hospitality

    • Ras Laffan, Al Khor and Al Thakhira, Qatar

    #J-18808-Ljbffr

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