Reservation Agent (Arabic Speaker)

Responsibilities

Process all reservation requests changes and cancellations received by phone fax or mail.

Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

Explain guarantee special rate and cancellation policies to callers.

Accommodate and document special requests.

Answer questions about property facilities / services and room accommodations.

Follow sales techniques to maximize revenue. Input and access data in reservation system.

Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

Qualifications

Minimum one year experience with the same position in a 5 star hotel.

A High School Diploma.

Previous customer related experience an asset.

Must possess outstanding guest services skills and sophisticated verbal communication skills.

Computer literate in Microsoft Window applications required.

Previous Opera experience an asset.

High communication skills verbal and written.

English and Arabic Speaker

Remote Work No

Employment Type Full-time

Key Skills Anti Money Laundering, Accounts Handling, Account Development, Account Management, Customer Support, Corporate Marketing

Experience years

Vacancy 1

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