Assistant IT Manager

Job Description

The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel’s IT strategy in line with business goals.

Key Responsibilities

Assist in the planning, implementation, and maintenance of the hotel’s IT infrastructure, including networks, servers, hardware, and software systems.

Support critical hotel systems such as : property management systems (e.g., Opera), point of sale systems (e.g., MICROS), key card access systems, IP telephony and voicemail, CCTV and surveillance, guest Wi‑Fi and HSIA platforms.

Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.

Provide day‑to‑day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.

Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.

Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.

Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.

Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.

Ensure compliance with local data protection laws, industry regulations, and internal IT standards.

Participate in a 24 / 7 support rotation or on‑call schedule for critical system issues and emergencies.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.

3–5+ years of experience in IT management, preferably in hospitality.

Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).

Proven experience managing networks, servers, Windows environments, and cloud services.

Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.

Strong leadership, communication, and project management skills.

Ability to manage vendors, budgets, and strategic IT initiatives.

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