Receptionist - EMEA

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from checkin through checkout and complete audits as required.

What will I be doing

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests including check in / out and complete audit procedures as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses when required and assist with the Night Teams training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use upselling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments as necessary

EOE / AA / Disabled / Veterans

What are we looking for

Previous experience in a customer-focused industry

Completed high school certificate or equivalent

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

Previous experience in cash handling (advantageous)

What will it be like to work for Hilton Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Key Skills Multi‑line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical office experience, Office Experience, Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette

Employment Type : Full‑Time

Experience : years

Vacancy : 1

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