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Field Services Engineer
Vistas GlobalQatar29 منذ أيام
الوصف الوظيفيProficient with Windows OS, Microsoft Office, Outlook, Active Directory, and remote support tools such as ServiceNow. Experience troubleshooting endpoint devices including laptops, desktops, and printers. Familiarity with ticketing systems and incident management processes. Strong communication and customer service skills. Ability to work rotational shifts (24 / 7) and manage workload effectively. Bachelor’s degree in Computer Science, Information Technology, or a related field. 2 to 4 years of hands-on experience in IT support, helpdesk, or technical troubleshooting. Preferred certifications : ITIL Foundation, CompTIA A+, or equivalent. Open to all nationalities with immediate availability for an 8-month contract role in Qatar. Entry level Contract Information Technology IT Services and IT Consulting
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Job Description
We are seeking a skilled Field Services Engineer to join our corporate support team, providing first and second-level IT system support in a shift-based environment. The successful candidate will deliver timely technical assistance, hardware and software troubleshooting, and ensure smooth operation of IT services across the organization.
Key Responsibilities
- Respond promptly to IT incident tickets, ensuring efficient resolution within SLA guidelines.
- Follow ITIL-based standard operating procedures for service management.
- Provide remote and on-site technical support to end users for hardware, software, and network issues.
- Escalate unresolved issues appropriately and document solutions to share knowledge.
- Monitor and report ticket status and analyze recurring problems to identify permanent fixes.
- Maintain professionalism and patience while managing multiple tasks under pressure.
Skills
Qualifications
Job ID : VG
Seniority level
Employment type
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