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Field Services Engineer

Vistas GlobalQatar

30+ days ago

Job description

Join to apply for the Field Services Engineer role at Vistas Global .

Job Description

We are seeking a skilled Field Services Engineer to join our corporate support team, providing first and second-level IT system support in a shift-based environment. The successful candidate will deliver timely technical assistance, hardware and software troubleshooting, and ensure smooth operation of IT services across the organization.

Key Responsibilities

Respond promptly to IT incident tickets, ensuring efficient resolution within SLA guidelines.
Follow ITIL-based standard operating procedures for service management.
Provide remote and on-site technical support to end users for hardware, software, and network issues.
Escalate unresolved issues appropriately and document solutions to share knowledge.
Monitor and report ticket status and analyze recurring problems to identify permanent fixes.
Maintain professionalism and patience while managing multiple tasks under pressure.

Skills

Proficient with Windows OS, Microsoft Office, Outlook, Active Directory, and remote support tools such as ServiceNow.

Experience troubleshooting endpoint devices including laptops, desktops, and printers.

Familiarity with ticketing systems and incident management processes.

Strong communication and customer service skills.

Ability to work rotational shifts (24 / 7) and manage workload effectively.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

2 to 4 years of hands-on experience in IT support, helpdesk, or technical troubleshooting.

Preferred certifications : ITIL Foundation, CompTIA A+, or equivalent.

Open to all nationalities with immediate availability for an 8-month contract role in Qatar.

Job ID : VG

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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Service Engineer • Qatar

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