Service Engineer

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R Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our office in Dubai. This role involves planning, managing, and overseeing the contracted scope of work, responsible for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.The successful candidate will be accountable for planning, managing, and controlling the field service operations in his / her area according to the service contract requirements, company policies, and KONE processes.The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance) and the revenues from callout and service repair sales.A

• service mindset
• is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.
• Responsibilities
• Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
• Resolving customer service quality complaints and invoicing complaints related to maintenance operations
• Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
• Control of the field operations costs, callouts, and service repair sales.
• Managing the third-party inspection visits and follow-up actions
• Validates the service contract and technical terms with sales
• Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
• Investigating accidents and following company policy on evidence custody and internal reporting
• Responsible for the performance of assigned technicians, their motivation, and their competence development
• Requirements
• Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
• A driven and energetic representative with strong analytical skills and the ability to learn quickly.
• Experience in elevator service operations or service sales is preferred.
• Fluent in English.
• Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
• Open to applicants from any location; GCC experience is an advantage but not required.
• Strong aptitude for understanding and analyzing customer needs to provide customized solutions.Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.En savoir plus sur #J-18808-Ljbffr