Lead - Policy & Process Governance and Performance

Lead - Policy & Process Governance and Performance

Purpose of the Role : Own the Policy & Procedure Management Framework and enterprise process architecture; drive gap closure and continuous improvement; establish performance management across departments.

Reports To : Director of Process Management & Quality Assurance

Key Responsibilities

• Own the Policy & Procedure lifecycle (authoring standards, reviews, approvals, versioning, communication).
• Maintain the corporate process architecture, lead RACI, controls, and handoffs.
• Lead gap analyses against policies / procedures; prioritize improvements and assign owners / targets.
• Establish departmental KPI frameworks; define data sources and performance review cadence.
• Lead Lean Six Sigma / Kaizen initiatives to remove waste and improve quality, cost, and service.
• Partner with IT / BI to design dashboards and automate reporting, chair monthly performance reviews.
• Align process designs with system changes and coordinate change management.
• Build capability (toolkits, playbooks, training) for process owners and champions.
• Strong facilitation and change leadership, stakeholder alignment across functions.
• Structured problem solving and benefits realization focus.
• High data literacy; converts insights into actions and measurable outcomes.
• Program management and governance; risk and dependency management.

Knowledge, Qualifications & Experience

Tools & Methods

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Management, Quality Assurance, and Strategy / Planning

Industries : Transportation, Logistics, Supply Chain and Storage

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