Reservations Agent
Minor InternationalQatar20 منذ ساعات
الوصف الوظيفيHighly organized and detail-oriented ensuring accuracy in reservations and guest information. A proactive problem solver handling booking inquiries modifications and challenges with confidence. Adaptable and resilient thriving in a fast-paced multi-property environment. Customer-focused and engaging building rapport with guests and clients to enhance their experience. A strong communicator effectively liaising with internal departments and external partners. Motivated to learn and grow staying updated on systems promotions and brand standards.
Responsibilities
- Manage all incoming booking inquiries ensuring accurate input of details and maximizing occupancy across the Resort.
- Provide professional friendly and knowledgeable support to guests travel agents and corporate clients.
- Upsell room types packages and services while adhering to pricing strategies and set rates.
- Ensure all guest information preferences and booking details are correctly recorded in the Property Management System (PMS)
- Communicate guest requests and special requirements to Front Office Housekeeping and Food & Beverage teams for seamless service.
- Keep up to date with reservation systems loyalty programs promotions and brand standards to enhance guest experiences.
Qualifications
Remote Work : No
Employment Type : Full-time
Key Skills
Active Directory Administration, English Language, Access Control, Jpa, Legal Support, Airlines
Experience : years
Vacancy : 1
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