Contact Centre Agent - 6 months contract

Key Responsibilities :

• Willing to work in 24-hour shifting

Respond promptly to customer inquiries via phone, email, chat, or in person.

Provide accurate information about products, services, policies, and promotions.

Handle and resolve customer complaints efficiently and professionally.

Maintain a high level of product / service knowledge to address customer needs effectively.

Process orders, forms, applications, and requests as needed.

Document all customer interactions and feedback in the CRM system.

Collaborate with internal departments to resolve complex issues and ensure customer satisfaction.