Assistant Restaurant Manager

Assistant Restaurant Manager

Raffles Hotels & Resorts seeks an experienced Assistant Restaurant Manager to oversee daily restaurant operations and ensure exceptional guest service.

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Key Responsibilities

• Ensure correct grooming standards are followed at all times
• Responsible for the smooth operation of the outlet
• Follow the Care Programme at all times
• Follow up on all financials, LQA, Forbes and TrustYou targets
• Is aware of and actively contributes towards the achievement of financial targets
• All issues and negative guest feedback need to be properly reported on Glitch system
• Follow up on opening and closing checklists
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Handle financial procedures according to guidelines set by the finance department
• Responsible for linking all facets of service, cuisine and entertainment
• Assume the responsibility of daily operations
• Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely to the direct supervisor
• Assist daily briefings for all staff prior to commencement of shift
• Ensure all appropriate equipment is on hand for each service period
• Assist the Restaurant General Manager on trainings, grooming check and selection of casual labour (if needed)
• Should be creative, confident and prepared to think outside of the box
• Follow the personal development plan set by the direct supervisor
• Ensure the operational inventory is always accounted for and in immaculate condition
• Ensure the outlet is maintained at the highest levels
• Create opportunities for upselling products
• Develop the direct team to strive for excellence
• Inspires heartists to create a flow of new and ‘improved’ ideas
• Follow Hotel Evacuation Policy in case of an Emergency
• Ensure awareness and delivers the optimum levels of service and guest satisfaction
• Establish and maintain effective communication across all divisions
• Lead by example through a passionate, hands on approach
• Assist with collecting information for the monthly P&L review

Qualifications

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Hospitality

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