Patient Care Coordinator (Qatar)

Position :

Patient Care Coordinator

Position Purpose

The purpose of this role is to co-ordinate patient applications in Patient Access Program(s) in the region.

The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based

Duties and Responsibilities

Liaise with hospitals, distributors, pharmacies and patients

Co-payment reimburse solution administration

Work closely with the Program Manager to secure patient file approval

Ensure that patient file

are

complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline

Carry out patient, Doctor, Pharmacy and private sector visits for project flow

Ensure that current patients receive their medications quickly and efficiently

Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program

Maintain and update electronic Program files, including patient and quality assurance data

Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data

Reporting any adverse events / product complaints as per client’s requirements and / or Axios SOPPs

Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)

Conduct administrative duties for the office

Relationships

Work closely with Line Manager and Program Assistant in the region

Reporting to the Line Manager in

region

Work with the related divisions of Axios

Maintain ongoing and frequent communication with Axios staff including Axios global staff

Competencies

Application of job Knowledge

Concern for Order and Quality

Adaptability and flexibility

Dependability

Teamwork

Educational Background and Experience

A Degree or Diploma in Social Work or Public Health is ideal

1 to 2 years working experience in an administrative role

is ideal

Good command of both spoken and written English

Experience in data monitoring and management

Experience in customer service management

Job Circumstances

The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region

Flexibility in ability to travel as well as working hours is essential

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