Coordinator - Patient Imaging

Key Role Accountabilities

• Performs consistent quality scheduling of patients to all modalities in Radiology to meet the needs of the patient and physician.
• Consistently performs accurate Patient Identification practices, including proper PEARL record searches.
• Initiates and advocates decisions in the context of patient experience and patient-centered care – which impacts patients, families, and physicians.
• Involvement in pre-authorization and insurance verification during scheduling activities.
• Exceptional patient relations and communication in all telephone, email and / or face-to-face patient encounters to provide a superior 1st point of contact patient experience.
• Observes and maintains patient privacy and confidentiality at all times.
• Consistently performs the Patient Identification process, including patient wristbands and methodical implementation of the biometric system in Patient Identification practices.
• Performs accurate scheduling activities in assigned Radiology locations face-to-face, via telephone and by electronic methods. Shows ability and aptitude to function between modalities whilst maintaining proficient practice.
• Performs scheduling of patients for all assigned modalities and associated preconditions, including consideration of : Priorities and special needs; Equipment resource availability, static and mobile; Multidisciplinary staffing involvement; Advanced scheduling of multi-modality and multiphasic exams; Advanced scheduling of DI / Radiology exams under anesthesia.
• Coordinates surgical pre-operative, perioperative and interventional radiology procedure bookings with surgical scheduling team for pre-operative activities and pre-procedural resource availability.
• Identifies scheduling conflicts and adjusts schedule to best of ability. Escalates as appropriate to ensure resolution.
• On scheduling initiates insurance eligibility, when appropriate, which may require direct contact with financial counsellors and insurance authorization teams.
• Performs basic pre-registration tasks upon booking appointments.
• Creates orders in Cerner for externally referred-in patients, transcribing the information from the provided requisition form.
• Assists PACS Administrator, as scenario necessitates, to accurately copying patient imaging exams to CD / DVD from PACS for patient referral elsewhere.
• Assists and liaises with the Radiology Processing Officers in associated reception – basic registration duties as workload necessitates.
• Adheres to departmental and organizational policies, procedures and regulatory standards and requirements.
• Adheres to and promote compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident.
• Participation and compliance with quality improvement programs and competency assessment initiatives for Radiology services. Participates in mandatory training and actively practices continual professional development in alignment with professional development programs.
• All other duties within the scope of the position necessary for the Radiology services to run efficiently, as assigned.
• Adheres to standards as they appear in the Code of Conduct and Conflict of Interest policies.
• Adheres to and promotes Values. In view of the evolving needs and opportunities within this position may be required to perform other duties as assigned and reporting relationships may vary.

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