EN - Reservation Agent

EN - Reservation Agent – Accor

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Handle all reservations through various channels, including phone, fax, internet, and email

Optimize room sales in line with the hotel's sales policy and brand standards

Provide a warm welcome and assist guests with their inquiries and requests

Manage the reservation process, following brand‑specific procedures

Enter reservation details accurately and efficiently into the system

Communicate effectively with other hotel departments to ensure seamless guest experiences

Confirm reservations and handle written communications professionally

Stay up‑to‑date with hotel promotions, packages, and special offers

Assist in maximizing room occupancy and revenue

Resolve guest concerns and issues promptly and professionally

Qualifications

Proven experience as a Reservation Agent or in a similar customer service role

Strong knowledge of reservation systems, preferably Opera or similar platforms

Excellent interpersonal and communication skills

Fluency in English; additional languages are a plus

Outstanding problem‑solving abilities and attention to detail

Guest‑focused personality with a commitment to providing exceptional service

Ability to work efficiently in a fast‑paced environment

Proficiency in basic computer skills and data entry

Knowledge of hospitality industry standards and best practices

Flexibility to work various shifts, including weekends and holidays

High school diploma or equivalent; higher education in hospitality management is a plus

Additional Information

Life is a journey. Live It well.

Seniority level Entry level

Employment type Full-time

Job function Other

Industries Hospitality

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