EN - Reservation Agent

EN - Reservation Agent – Accor

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Handle all reservations through various channels, including phone, fax, internet, and email
• Optimize room sales in line with the hotel's sales policy and brand standards
• Provide a warm welcome and assist guests with their inquiries and requests
• Manage the reservation process, following brand‑specific procedures
• Enter reservation details accurately and efficiently into the system
• Communicate effectively with other hotel departments to ensure seamless guest experiences
• Confirm reservations and handle written communications professionally
• Stay up‑to‑date with hotel promotions, packages, and special offers
• Assist in maximizing room occupancy and revenue
• Resolve guest concerns and issues promptly and professionally

Qualifications

Additional Information

Life is a journey. Live It well.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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