Lobby Ambassador

A Lobby Ambassador Team Member engages with our VIP Guests throughout the entire hospitality experience. From checkin to checkout the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge during promotional activities and more.

What will I be doing As a Lobby Ambassador Team Member you will serve on the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Lobby Ambassador Team Member truly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards :

Check the guest arrival reports in advance of VIP Guest checkin and coordinate with Housekeeping on room allocations for VIP guests

Be responsible for special room assignments and suite occupancies

Welcome and fulfill the checkin process of VIP Guests including serving as an escort to the Executive Lounge and VIP Guest room

Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival

Manage the Guest Relations Desk in the hotel lobby

Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements

Maintain the inventory of Guest amenities

Maintain current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events

EOE / AA / Disabled / Veterans

What are we looking for Lobby Ambassador Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :

Calm efficient and organized with great attention to detail

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

Ability to multitask while maintaining a positive attitude when working with a VIP Guest

Computer literate and able to navigate through Company systems

Professional manner with an emphasis on hospitality and guest service

Guest relations experience in the hotel leisure and / or entertainment sectors

Proven ability to listen and respond to demanding Guest needs

Conflict resolution experience

Cash handling experience

What will it be like to work for Hilton Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Key Skills

Sales Experience

Marketing

Customer Service

Google Docs

Serving Experience

Retail Sales

Android

Product Demos

Event Planning

Events Management

Event Marketing

Dancing

Employment Type : Full-Time

Experience : years

Vacancy : #J-18808-Ljbffr