Director of Government Sales & Protocol

Director of Government Sales & Protocol – Kempinski Hotels

Application Deadline : 30 November 2025

Department : Sales & Marketing

Location : Qatar - Doha

Key Responsibilities

• Supervise preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, procedures and objectives.
• Determine the corporate / travel trade marketing and sales strategy related to pricing and promoting to meet the objectives outlined in the Sales & Marketing Plan.
• Clearly understand and communicate the Corporate and Regional Strategic Sales Objectives to the Sales & Marketing team.
• Handle budgets for miscellaneous sales activities and promotions.
• Actively involved in the recruitment of all members of the Sales & Marketing Team in conjunction with People Services.
• Identify, retain and develop Talent within the team.
• Ensure that regular and appropriate communication is carried out with the Global Sales Offices that assist the Hotel Sales & Marketing team in achieving their goals.
• Carry out onboarding for all Sales & Marketing colleagues.
• Follow the sales and marketing results (accounts’ room night productivity, revenue, etc.) and propose corrective actions if needed.
• Maintain and maximize the utilization of all automated sales and reservation systems involved with group business.
• Supervise the existence of an efficient follow‑up on all leads to maintain a good relationship and generate group / individual leads for the hotel.
• Maintain permanent files for all corporate, group and travel trade accounts with strong room / night potential.
• Maintain and improve the efficiency of reservation centers, ensuring that information in the reservation system’s database is updated and coordinate such insertions with the Reservations Manager.
• Explore economical data, new developments in company structures, assignments, industrial complexes, new projects via various tools (media, social events, competitor gatherings, etc.) and distribute relevant information to staff.
• Keep close follow‑up on developments of competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events, etc.) and compare corporate traffic amongst the competition.
• Propose ideas for promotional materials to be distributed during sales calls, international trade shows and for other promotional activities.
• Supervise (and handle when necessary) group and individual reservation requests and follow‑up the progress of booked business.
• Set up corporate rates for local / international companies / travel trade accounts as well as other commercial accounts.
• Collaborate with local and overseas customers, make personal calls to accounts and trace potential customers.
• Supervise the existence of an efficient customer database system (SFA) capable of recording sales calls and other sales activities and maintain rigorous updates.
• Maintain a fair account distribution among sales employees who will manage, visit, handle complaints, update information and follow up on their own account group.
• Cascade all relevant key information to the Sales & Marketing team.
• Update customers with the latest development of the hotel and inform hotel management of all changes in customer profiles.
• Propose and coordinate promotional activities undertaken by the sales department and / or Food & Beverage.
• Supervise coordination with other department heads to ensure quality of guest / group satisfaction.
• Project and prepare the participation procedure for domestic or international trade shows, fairs, exhibitions, workshops, road‑shows, sales blitzes, etc. and participate in such professional business‑related events.
• Supervise the quotations of group and travel agency rates as well as international corporate rates offered for multinational companies (directly or through travel consortia), and ensure the respective Kempinski Global Sales Offices are informed of such quotations.
• Additional responsibilities and tasks may be added at any time according to the needs of the business and the hotel.

Seniority Level

Director

Employment Type

Full‑time

Job Function

Sales and Business Development

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