Senior Style Advisor - Zegna Qatar

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Overview

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Responsibilities

• Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts / bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, in-store promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies, etc.
• Recruit customers for the database by accurately entering their details on the system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Education, Experience, Functional Skills And Knowledge

Education / Qualification

Experience

Functional Skills & Specific Knowledge

Competencies

Seniority level

Employment type

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Industries

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