Collection Agent.

Job Summary The candidate will be responsible for contacting delinquent customers, negotiating payment plans and maintaining record of all communication to secure the obligation and minimizing the loss.

Key Accountabilities

Contact delinquent customer Via phone and email to collect outstanding payments and secure the obligation.

Negotiate repayment plans in accordance with organization policies and customer’s requirements.

Follow up on payment commitments and ensure timely resolution of accounts.

Ensuring service level targets are met on daily basis.

Maintain all communication with customer well recorded for future collection activities.

Raise request for legal case if needed to secure customer obligation.

Arrange to perform BAU activities (block defaulters and guarantors accounts, block cards, recover payments…).

Work collaboratively with other departments (e.g, Branches, RMs, legal, compliance, credit…)

Follow up with employers to get the status of their defaulted employees and follow up with employer for End of Service benefits in case of resignation / termination cases.

Help in early identifications of skips and remedial action and perform early skip tracing activities.

Other Accountabilities

Blocking of the accounts in case of No Salary transfer / Loss of employment.Ensuring the set call targets are met on daily basis.

Providing timely feedback on any company performance to Retail Credit for review to avoid any further loss to the bank.

Perform other duties assigned by supervisor

Meet or exceed collection targets and assigned KPIs.

Education Required Qualifications :

University degree.

Required Experience :

Arabic language (Preferred)

English language

1 - 3 years experience in related field

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