Collection Agent.

Job Summary The candidate will be responsible for contacting delinquent customers, negotiating payments plans and maintaining record of all communication to secure the obligation and minimizing the loss.

Key Accountabilities

Contact delinquent customers via phone and email to collect outstanding payments and secure the obligation.

Negotiate repayment plans in accordance with organization policies and customer’s requirements.

Follow up on payment commitments and ensure timely resolution of accounts.

Ensure service level targets are met on a daily basis.

Maintain all communication with customers well recorded for future collection activities.

Raise requests for legal action if needed to secure the customer obligation.

Arrange to perform BAU activities (block defaulter and guarantor accounts, block cards, recover payments).

Work collaboratively with other departments (e.g., Branches, RMs, legal, compliance, credit).

Follow up with employers to get the status of their defaulted employees and recover End of Service benefits in case of resignation / termination cases.

Assist in early identifications of skips and remedial action and perform early skip tracing activities.

Other Accountabilities

Blocking of the accounts in case of No Salary transfer / Loss of employment. Ensuring the set call targets are met on daily basis.

Providing timely feedback on any company performance to Retail Credit for review to avoid any further loss to the bank.

Perform other duties assigned by supervisor.

Meet or exceed collection targets and assigned KPIs.

Education

University degree.

Required Experience

Arabic language (Preferred)

English language

1 - 3 years experience in related field

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