General Manager of Hospitality

Overview

As the Hospitality General Manager, you will become a key contributor to this mission, tasked with spearheading a vision deeply rooted in culture, heritage and creativity focused on expanding multiple aspects of Food & Beverage locally and overseas, promoting the company’s commercial strategy by enhancing excellence in local and international scene experiences within the areas where F&B will be represented. Position Overview : This role encompasses maintaining the level of recognition for the company’s Hospitality internal restaurants, developing the Catering & Events reputation and financial growth, expanding F&B identities internationally in strategic locations, driving the business strategic plan, improving internal efficiency by contributing new ideas to improve day-to-day operations with adapted technology, and inspiring the team to innovate constantly. The General Manager will create a passion for success and encourage calculated risk-taking to create a workplace where employees can learn and have a career path within the organization. This role aims to achieve financial success while creating a positive work environment that impacts everyone. Key Responsibilities

Innovation Develop an experimental innovation framework beyond traditional hospitality. Constantly explore new business opportunities that can become winning value propositions. Accelerate processes that have a direct impact on the financial results of the department Extend market segments to capitalize on external networks Create an internal incubator with team members to stimulate participation and innovation Encourage cross-functional gatherings to address customer needs and differentiation. Commitment to Financial Success Define criteria for success and develop methods for monitoring and measuring program outcomes. Structure the 5 years plan strategy in a way that established targets are tracked, maximized, and modified if necessary to achieve the overall commitment to the Board. Adopt flexi-approach to manage the manning guide and labour cost without affecting the moral of the team or the quality of service and product delivery. Lead and organise the yearly workshop every September to build up the yearly budget assumptions. Explain and justify the weekly forecast to leadership with action taken to address potential shortfall. Share bimonthly with all members of the F&B team the key performance indicators, working through with the department managers & chefs as appropriate. Ensure that all operations comply with organization and regulatory policies relating to financial record keeping, money handling, and licensing, including the timely and accurate reporting of financial information. Transformational Leadership Apply Transformational Leadership to inspire and enable positive change within the organization. Develop and communicate a compelling vision for the future. Motivate the team members to rally around this vision and ensure collective effort in its achievement. Initiate mind-set shift that encourages leaders and team members to adopt a forward-thinking approach. Mobilize and empower employees to take ownership, be proactive and participative to new initiatives Foster a culture that welcomes bold aspirations and challenges the status quo. Create an environment where positivity and innovation thrive. Encourage creative thinking and provide the resources and support necessary for innovative solutions. Actively seek and implement process improvements to elevate performance and outcomes. Be open to change and inspire others to embrace it for better results. Communication Define protocol of process and frequency with clear guidelines. Implement collaborative tools that facilitate instant communication, such as Slack or Microsoft Teams. Adopt transparent culture to foster an open environment where information is freely shared, preventing bottlenecks. Set up Key Performance Indicators (KPIs) to evaluate the effectiveness of communication efforts. Use data-driven insights and updates to facilitate informed decision-making. Employee Management Understand and anticipate the threats and opportunities that will affect the company’s Hospitality vision. Identify essential future workforce, skill competencies, to support expansion and achieve the company’s Hospitality competitive edge. Define new added value that will make the company’s Hospitality section as the preferred employer in the Middle East. Show ambition for the team members with tailormade targeted learning development program for F&B internal talents. Data-Driven Strategy and Optimization Use analytics to monitor and refine performance, ensuring strategies deliver measurable outcomes. Provide actionable insights to stakeholders to drive continuous improvement. Qualifications

Bachelor’s degree in hospitality, master’s degree is preferred. Advanced knowledge of financial tools and software like Microsoft Excel or accounting systems like DAX. Knowledge of digital marketing strategies and booking platforms like Booking.com, and TripAdvisor. Knowledge of HR tools and systems for workforce management, recruitment, and training. Familiarity with labor laws and workplace compliance regulations. Experience in integrating technology to enhance guest experiences. Knowledge of safety protocols, hygiene standards, and local regulatory requirements. Certification in health and safety, such as HACCP Experience

Minimum 10–15 years of experience in the hospitality industry. Significant experience in leadership roles Experience in P&L analysis, budgeting, revenue management, and cost control. History of achieving financial targets and improving profit margins. Proven ability to handle emergencies and ensure safety compliance. Proven success in launching ventures, crafting impactful strategies, and driving revenue growth with measurable outcomes. Experience with contingency planning and problem-solving under pressure. Involvement in long-term business planning, branding, and market positioning. Experience with new property openings (if relevant). Proven expertise in leveraging budgets creatively and resourcefully, utilizing contemporary and trending channels to maximize impact and deliver cost-effective results. Deep understanding of the Qatar marketplace, its community, and international relations. Cultural sensitivity and adaptability, especially in diverse, international environments.

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