Helpdesk Technician

The Helpdesk Technician is responsible for providing technical support and assistance to employees regarding hardware, software and network‑related issues. The role ensures smooth IT operations and prompt resolution of user problems.

Key Responsibilities

• Provide first‑level technical support to users via phone, email or in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers and other peripherals.
• Install, configure and maintain computer systems, software and applications.
• Manage user accounts, passwords and access rights in Active Directory and other systems.
• Support network connectivity issues including LAN, Wi‑Fi and VPN.
• Log and track all service requests through the helpdesk ticketing system.
• Escalate unresolved issues to higher‑level IT support or vendors as necessary.
• Assist in IT asset inventory management and documentation.
• Perform regular maintenance updates and backups as per IT policy.
• Provide basic user training on software applications and IT best practices.

Qualifications & Skills

Preferred Certifications (optional)

Required Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

#J-18808-Ljbffr