Desktop Support Technician

Min Requirements Completion of Secondary 12 years) education plus 23 years of formal training leading to a certificate computer science subject.

Experience : Minimum 5 years’ experience in relevant areas with preferred experience in oil & gas sector.

Good interpersonal skills and must have experience of working with a multinational workforce.

Professional Certifications : Must have taken relevant technical trainings / certifications in specific area (Ex  : Microsoft Certification for Operating Systems, CompTIA A, CompTIA Network etc).

Must be fluent in written and spoken English.

Details job responsibilities to be provided at the time of CV request.

Roles and Responsibilities Provide first and second level support through call center or onsite for all IT services.

Perform troubleshooting and diagnosis of issues reported by end users.

Escalate incidents to the next level when required support from Service Owners / SMEs.

Participate in trend analysis as required by Helpdesk Supervisor.

Participate in root cause analysis for problem resolutions.

Prepare configure and install end user computer equipment’s and peripherals based on the business demand.

Fulfil the end user’s IT requests for software installations, software configurations, hardware relocations and other business requirements.

Perform software deployments and patch management as required.

Participate in the end users computing projects for various IT initiatives.

Facilitate end user hardware and operating systems upgrades as and when necessary.

Contribute towards preparing end user communications, end user guide, software installation procedures etc.

Key Skills Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting.

Employment Type : Full Time

Experience : years

Vacancy : 1

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