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AMI OPERATIONS SUPPORT SPECIALIST

AMI OPERATIONS SUPPORT SPECIALIST

Duncan & RossQatar
منذ يوم 1
الوصف الوظيفي

RESPONSIBILITIES

  • Act as a primary point of contact within the AMI Operations team for issues and queries related to the BCRM (JDE to C2M) transition.
  • Collaborate closely with the C2M implementation team to understand the systems impact on AMI operations data flows and integrations.
  • Assist in the validation and reconciliation of AMIrelated data during the migration process ensuring data integrity and accuracy in the new C2M system.
  • Support the identification and resolution of operational issues arising from the system transition working with both technical and functional teams.
  • Contribute to the development and documentation of new operational procedures and workflows aligned with the C2M system.
  • Assist in the development and delivery of training materials to the AMI Operations team on the relevant aspects of the C2M system.
  • Monitor system performance and data accuracy postgolive identifying potential issues and escalating them appropriately.
  • Participate in user acceptance testing (UAT) of the C2M system providing feedback from an AMI operations perspective.
  • Support the integration of AMI data with other utility systems through the C2M platform.
  • Contribute to continuous improvement initiatives within AMI operations leveraging the capabilities of the new C2M system.

QUALIFICATIONS

  • Bachelors degree in a relevant field such as Engineering, Information Technology, Business Administration or a related discipline.
  • Minimum of 10 years of experience in AMI operations or a related field within the utility industry.
  • Familiarity with AMI systems smart meters communication networks and data management processes.
  • Understanding of business processes within a utility such as meter to cash, customer service and billing.
  • Experience with or exposure to BCRM systems (knowledge of JDE and / or C2M is a plus).
  • Strong analytical and problem solving skills with the ability to troubleshoot issues and identify root causes.
  • Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to non technical audiences and vice versa.
  • Ability to work independently and collaboratively within a team environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Adaptability and a willingness to learn new systems and processes.
  • Experience with data validation and reconciliation processes.
  • Participation in system implementation or upgrade projects.
  • Knowledge of SQL or other data querying languages.
  • Experience in developing training materials and conducting training sessions.

    • Employment Type : Full Time

    Experience : years

    Vacancy : 1

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