Purpose
The Chief Technology Officer (CTO) will lead the institutions digital transformation and technology strategy, ensuring robust, secure, and scalable technology infrastructure that supports business objectives, regulatory compliance, and customer satisfaction. The CTO will also assume executive responsibility for Information Security, overseeing the protection of digital assets, data, and systems against cyber threats in alignment with regulatory standards and industry best practices. The CTO will lead the Information Technology Department, which comprises specialized teams responsible for the following functional areas :
- IT Governance, Policy Development, and Project Management
- Core Business Systems and Application Development
- IT Operations and Service Delivery Management
- Infrastructure, Network Administration, and Information Security
Key Outputs
A future-proof, secure IT environment supporting financial operations and customer interactionsDigitally enhanced customer, partner, and employee experiencesRegulatory compliance in all IT and cybersecurity operations (e.g., QCB, AML / CFT, data privacy)Strategic oversight of the institutions Information Security framework and risk postureEfficient execution of IT plans, budgets, reports, and resource allocationKey Accountabilities and Responsibilities
1-Technology Strategy & Planning
Define and execute the Companys technology and digital transformation roadmapEnsure alignment of IT initiatives with strategic business goals and compliance requirementsLead enterprise-wide IT budgeting, planning, and performance trackingIntroduce emerging technologies that improve operational efficiency and customer engagement2. Information Security Leadership
Serve as the executive responsible for developing and overseeing the Companys Information Security strategyEnsure the implementation and continuous improvement of information security policies, controls, and incident response plansOversee regulatory compliance with cybersecurity frameworks (e.g., ISO 27001, QCB ICT & Cybersecurity Circulars, NIST)Direct periodic security assessments, penetration tests, and IT risk auditsEstablish a security-conscious culture and ensure all staff are trained in information security responsibilities3. Core Systems & Applications Oversight
Oversee development, customization, and support of core business applications including remittance, forex, and compliance systemsEnsure business continuity, high system availability, and secure integrations with thirdparty platformsDrive cloud adoption, system automation, and customer-facing technology enhancements4. IT Operations, Governance & Compliance
Ensure effective and secure operation of IT infrastructure including servers, networks, databases, and cloud environmentsMaintain governance over IT service delivery, change management, and regulatory reportingEnsure audit readiness and oversee compliance with QCB guidelines and data protection laws5. Vendor & External Partner Management
Lead evaluation, selection, and performance monitoring of IT vendors and service providersNegotiate service level agreements (SLAs) and ensure contract complianceManage outsourced services and third-party risks related to IT and cybersecurity6. Stakeholder Engagement
Collaborate with top management, compliance, AML, risk, finance, and operations departmentsProvide periodic updates to the Board or Executive Committee on IT and information security postureLiaise with regulators and auditors on matters related to technology and security7. Leadership and Talent Development
Lead and develop a high-performing IT and cybersecurity teamPromote continuous learning, technical excellence, and innovationEstablish a performance-driven culture that encourages accountability, agility, and secure practicesPerformance Standards :
Successful implementation of IT and digital transformation strategiesDemonstrated compliance with cybersecurity and regulatory requirementsHigh system availability, service reliability, and data integrityZero tolerance for major security breaches or audit non-complianceAchievement of digital service KPIs for both internal users and customersKey Competencies
Advanced understanding of IT infrastructure, cloud platforms, and system architectureDeep knowledge of cybersecurity principles, tools, and frameworks (ISO, NIST, CIS controls)Strong business acumen with the ability to build internal and external partnerships and lead technology-driven changes in a multicultural environment.In-depth understanding of emerging technologies and trends, including Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), and Business Intelligence (BI) tools, along with their potential applications.Familiarity with financial technologies including AML systems, transaction monitoring, and API-based integrationsStrong command of IT risk management, disaster recovery, and data privacy standardsProven strategic thinking, decision-making, and stakeholder management capabilitiesExcellent communication skills with the ability to translate technical risk into businesslanguageSkilled in cross-functional leadership and building collaborative partnershipsQualifications & Experience
Masters degree in Information Technology, Computer Science, or a related disciplineMinimum of 10 years of progressive IT experience, including at least 5 years in senior leadership within a financial institutionSubstantial experience in enterprise IT security, digital transformation, and infrastructure managementCertifications such as CISM, CISSP, PMP, ITIL, ISO 27001, AWS / Azure Architect are strongly preferredDemonstrated ability to manage technology governance, audit compliance, and vendor ecosystems.#J-18808-Ljbffr