Insurance Telesales Agent

Insurance Telesales Agent at Commercial Bank

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Summary of role

Provide excellent customer service by handling outbound calling interactions in a professional manner to promote and sell insurance products to customers.

Key Accountabilities

• Take and process orders in an accurate manner.
• Handle grievances as required.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.
• Generating and qualifying leads from cold calling.
• Managing, tracking and following up on leads by calling them.
• Meeting monthly and quarterly sales goals in accordance with goals.
• Creating and updating activity reports.
• Handle queries and complaints to ensure quality of resolution within TAT.
• Perform cross sell, digital migration or other initiatives as required.
• Seek and promote feedback from customers via CSAT or survey for quality improvements.
• Immediately escalated potential risk issues or customer dissatisfaction to Team Leaders.
• Providing accurate and complete information to customers.
• Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.

Key Requirements And Qualifications

Minimum Qualifications

Knowledge, & Other Skills

Why Commercial Bank

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital‑first approach to redefine banking through innovative solutions.

Disclaimer

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Banking and Insurance

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