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Account Manager
SnoonuLusail, Al-Daayen, Qatarمنذ أكثر من 30 يومًا
الوصف الوظيفيOwn and manage a portfolio of key accounts within the food delivery vertical. Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform’s capabilities. Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts. Lead the implementation of new projects and initiatives within your portfolio. Handle partner escalations effectively and ensure high levels of customer satisfaction. Provide onboarding, training, and ongoing support for new partners joining the platform. Develop and execute marketing and promotional plans in collaboration with partners. Monitor account performance using dashboards and data reports, identifying trends and opportunities. Support with day-to-day troubleshooting and problem-solving. 3–5 years of experience in eCommerce, FMCG Sector. A track record in commercial, client-facing, or account management roles. Strong analytical skills and the ability to interpret data to inform decisions. Comfortable working in a fast-paced, dynamic environment. Strong problem-solving and crisis management abilities. Proven experience in B2B negotiations and relationship management. Excellent communication, presentation, and interpersonal skills. Familiarity with Salesforce or similar CRM tools is a plus. Bachelor’s degree in Business, Marketing, Economics, or a related field. A Master’s degree is a plus. Proficiency in English (written and spoken) is required.
Overview
A little bit about us!
At Snoonu, we hold the belief that technology has the power to make anything possible.
Our Vision : to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
Our Mission : To radically transform how people live by leveraging technology to connect them with endless possibilities.
Values We Live By
- Be Customer Obsessed - “Focus on the customer and all else will follow.”
- Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
- Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
- Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
- Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
- It’s all about people - “Be a team player, together we are stronger.”
Role
As an Account Manager, you will be responsible for managing and growing a portfolio of strategic partners within our food business. This role requires strong stakeholder management, and a passion for delivering outstanding customer experiences. You will collaborate cross-functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth onboarding for new partners.
Responsibilities
Qualifications
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