100000006749.Head of Digital Adoption & Change Management

Key Result Areas

• Define and implement adoption and change management strategies for QF digital initiatives.
• Work with QF entities to ensure readiness, alignment, and successful uptake of digital solutions.
• Oversee development of training materials, guidance, and end-user support.
• Lead change impact assessments, stakeholder engagement, and communication plans.
• Track adoption metrics, report on change effectiveness, and identify areas for improvement.
• Promote a culture of digital readiness through awareness sessions and best practice frameworks.
• Develop and maintain a digital adoption framework aligned with QF’s enterprise change model.
• Partner with programme and project teams to integrate adoption and change activities into delivery plans.
• Conduct change readiness assessments and create tailored adoption roadmaps for QF entities.
• Ensure end-user training, communications, and support channels are delivered effectively.
• Monitor adoption performance, provide dashboards to leadership, and recommend interventions.
• Build a network of change champions across QF to drive uptake and sustainment of digital services.
• Ensure alignment with QF governance, data, and compliance frameworks when rolling out digital solutions.
• Other reasonable tasks as assigned by supervisor.

Minimum Knowledge, Skills & Experience

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