Waiter / Waitress

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• Be familiar with the beverage service including glasses used and appropriates garnishes
• Follow up on restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service guests' requirements at all times
• Follow up on daily financial targets of area / division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• Feel empowered and accountable within the workplace
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintain HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• Report all issues and negative guest feedback properly on the glitch system
• Follow care program at all times, and report issues through the system to maintenance

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