Customer Service Representative

Premium Solutions Consultancy WLL is hiring on behalf of our esteemed client for the position of Customer Service Expert .

Key Responsibilities :

• Respond to customer inquiries via phone and email , providing accurate and helpful information.
• Resolve customer complaints, offering solutions or escalating when necessary.
• Ensure high customer satisfaction through positive and productive interactions.
• Process customer orders, returns, and exchanges as per company policies.
• Manage customer accounts, providing updates and resolving discrepancies.
• Assist with product inquiries and other related concerns.
• Maintain knowledge of the company’s products, services, and policies.
• Collaborate with other departments to improve customer experience.

Requirements