Manager

Overview

OPERATION MANAGER (FULL-TIME) | Jobs in USA

Full Job Description

Responsibilities

• Ensure that each department delivers a consistently high standard of guest service.
• Achieve business objectives and maximise the profitability of all outlets.
• Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings and events.

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