Call Center Agent

Description We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.

Responsibilities

Handle incoming calls and inquiries from customers professionally and efficiently.

Provide accurate information about products, services, and promotions.

Resolve customer complaints and issues in a timely manner.

Update customer records and information in the database.

Follow communication scripts and guidelines to ensure consistency.

Requirements

Excellent verbal and written communication skills.

Strong customer service orientation with a positive attitude.

Ability to multitask and work under pressure in a fast‑paced environment.

Basic computer skills and familiarity with CRM software.

Prior experience in a call center or customer service role is a plus.

Qualifications

High school diploma or equivalent.

Proven track record of meeting and exceeding customer service goals.

Ability to work flexible hours, including evenings and weekends.

Benefits

Competitive salary and performance‑based incentives.

Opportunities for career growth and advancement within the company.

Comprehensive training and ongoing support to enhance your skills.

A positive and inclusive work environment with a diverse team.

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